CTH Skills HubCorporate Training Hub

Leadership Skills

Difficult Conversations

The ones you have been putting off, done properly.

Foundation 8 lessons 20 minutes Certificate on completion

Create an account to start. It saves your place as you go, so you can do a few lessons now and finish later.

Create an account and start I already have one

What you will be able to do

—Open without the other person going on the defensive
—Describe behaviour instead of character
—Stay in the conversation when it gets heated
—Close with something that actually changes

The lessons

1 Why you have not had it yet The cost of waiting 2 Behaviour, not character The distinction everything rests on 3 Opening it The first thirty seconds 4 Then stop talking Listening when it is uncomfortable 5 When it gets heated Staying in the room 6 Agreeing what changes The part people skip 7 Writing it down The note afterwards 8 Plan the one you are avoiding The capstone

Ready when you are — the first lesson takes about three minutes.

Create an account and start

Where this goes next

Delivered in person for teams, across the UAE, Saudi Arabia and Qatar.

Building Management Skills Three days on the everyday craft of running a team, practised on real situations.

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