The essential toolkit every manager needs to lead with confidence.
Course Overview
Building Management Skills is a comprehensive four-day programme for new managers, aspiring leaders, and those who have moved into management without formal training. It covers the full spectrum of management competencies.
Every module is highly practical, with tools participants can apply immediately back in the workplace. All content is contextualised for the UAE and KSA management environment.
Key Course Outcomes
✓Plan, prioritise, and delegate work effectively to maximise team output and morale.
✓Hold meaningful performance conversations that motivate, challenge, and develop people.
✓Lead with confidence and authority while maintaining strong working relationships.
✓Communicate clearly, listen actively, and resolve conflict constructively.
✓Build a personal leadership philosophy and management style grounded in best practice.
Programme Structure
A structured, practical curriculum built for the MENA business environment. Select each day to explore the modules in detail.
Day 1: The Management Transition
1
From Individual Contributor to Manager
The identity shift and most common early mistakes
Understanding your role: managing vs doing
Setting yourself up for success in your first 90 days
2
Understanding Your People
Individual motivation and what drives each team member
DISC awareness for practical people management
Adapting your management style: situational leadership
3
Planning and Prioritisation
Setting clear team and individual objectives
Time management frameworks for busy managers
Managing up: communicating effectively with your own leader
Day 2: Performance and Development
1
Setting Expectations and Managing Performance
SMART goals and KPI frameworks
Regular check-ins, reviews, and 1-to-1 structures
Early warning signs and performance intervention approaches
2
Coaching and Developing Your Team
The GROW model in day-to-day management conversations
Building a meaningful development plan for each team member
The 70-20-10 model: maximising on-the-job learning
3
Giving and Receiving Feedback
The SBI and BID feedback frameworks in practice
Delivering difficult feedback with clarity and genuine care
Creating a continuous feedback culture in your team
Day 3: Communication and Relationships
1
Management Communication Essentials
Active listening and powerful questioning for managers
Running effective team meetings and briefings
Written communication: email and report clarity
2
Conflict Resolution and Difficult Conversations
Sources of team conflict and how to diagnose them
The TKI conflict mode instrument
Structured approaches to the conversations managers avoid
3
Delegation and Empowerment
The delegation spectrum from directing to empowering
What to delegate and what to retain
Building team ownership and genuine initiative
Day 4: Leadership and Continuous Growth
1
Management vs Leadership
The distinction and why both matter for your team
Your leadership impact and how you currently show up
Building a team culture that reflects your values
2
Managing Change and Ambiguity
Leading your team through change and uncertainty
Communicating change with transparency and confidence
Maintaining team motivation when things are hard
3
Personal Leadership Plan
Reflection and peer feedback on your management approach
Identifying your top three development priorities
Committing to a 90-day personal leadership action plan
What Participants Say
★★★★★
"Corporate Training Hub delivered a game-changing consultative selling programme for our sales team. The results were immediate — pipeline quality improved dramatically within weeks of the training."
Khalid Al Marzouqi
Sales Director, Major UAE Bank
★★★★★
"Outstanding delivery and deep regional understanding. Our management team left with practical tools they actually use. The facilitators' knowledge of the MENA environment set this apart from anything we have seen."
Sarah Thompson
HR Director, Global Manufacturing Co.
★★★★★
"The AI for Business programme opened our eyes to possibilities we hadn't considered. Excellent facilitation that made complex concepts accessible to every level of our leadership team."
Mohammed Al Rasheed
COO, Regional Real Estate Developer
Interested in This Programme?
Speak to our team about scheduling, group pricing, and delivery in UAE or KSA. All prices are per group of up to 12 delegates, excluding VAT.
